This privacy policy (“Privacy Policy”) explains how we use the information collected through or related to your use of our Website (whether as a registered user or as a guest). When accessing, browsing or otherwise using our Website, you accept this Privacy Policy, without limitation or qualification. If you do not accept this Privacy Policy, you are not entitled to access or use the Website and you should leave the Website immediately.
1. What information do we collect?
1.1 We may collect the following information about you:
- Information that you provide to us (e.g. by completing a form on the Website or contacting us).
- Your name and contact details (including telephone number, home address and email address);
- Billing information (including delivery address and payment details). We reserve the right to request additional evidence or proof of billing information where we think this is necessary;
- Website registration credentials (including username and password). By creating an account;
- Expressed personal preferences (e.g. communications and language settings);
- Interactions with us (e.g. transaction history); and
- Correspondence and communications between us and you.
- Information we collect from your use of the Website. We may automatically collect the following information:
- technical information, including your computer’s IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- information about your visit, including the URL clickstream to, through and from our Website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page;
- the type of browser and operating system used to access our site; and
- If you linked to the Website from another website, the address of that website.
1.3 You do not have to provide personal data to access the Website; however, certain functionality (such as being able to create an account or correspond via the Website) will not otherwise be available to you.
1.4 You confirm that all information you provide to us at any time is true, accurate and complete.
1.5 You must not provide information about anyone else unless you have their permission to do so.
2. Why do we need your personal data?
2.1 We may use your personal data for the following reasons:
- Transaction processing;
- Website and business analysis, administration and management;
- To respond to your requests or help provide you with information;
- Allowing you to participate in the interactive features of the Website (e.g. accessing social network platforms);
- Sending you communications about our products, services, and promotions (including service updates) and making product or service recommendations to you (if you do not wish to receive promotional emails you will have the option to opt-out);
- Customizing the Website to suit your preferences; and
- Keeping our Website secure.
- Third parties (such as social networks), where you direct Us to do so. Your personal data will become subject to the privacy policies of those third parties when it is shared with them;
- If We or substantially all of our assets are acquired by a third party, in which case personal data held by Us about our customers will be one of the transferred assets that may be disclosed to the prospective and eventual buyers; or
- If We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or any other agreements; or to protect the rights, property, or safety of our information, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
2.5 We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy.
3. Cookies
3.1 Our Website uses cookies, which are small text files that are placed within your computer with your permission. Cookies allow us to understand how our Website is used and to improve it. They also allow us to recognize you when you use the Website and to provide you with a positive browsing experience. By using the Website, you agree that we may use cookies for these purposes.
3.2 The cookies that we use can be categorized as follows:
- Strictly necessary cookies are essential for your use of the Website and its features, such as creating an account. We have to use these cookies to make the Website work as it should, whether or not you agree to cookies being used.
- Performance cookies collect information about how visitors use the Website so that we can understand how our Website is used. We may use Google Analytics for this purpose: https://developers.google.com/analytics/resources/concepts/gaConceptsCookies.
- Functionality cookies allow the Website to remember you in order to provide enhanced customized features (e.g. language preferences).
- Social media cookies are used when you share information using a social media sharing button or “like” button on the Website or engage with us on or through social networking websites such as Facebook, which may link your use of our Website to targeting/advertising activities. We do not control how these social networks use cookies.
4. Keeping your personal data secure
4.1 We take steps to ensure that your personal data is protected against unauthorized loss or disclosure. However, the transmission of information via the internet is not completely secure. We cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk.
4.2 Our Website may contain links to and from third-party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or how those third parties may use your personal data. Please check these policies before you submit any personal data to these websites.
4.3 Our Website employs security measures designed to protect the loss, misuse, and alteration of the information under our control. Our hosting company supplies security and firewall protection to the site to prevent unauthorized access. We use secure protocols online for sensitive information. However, although we use every effort to ensure the security of personal information no security measure can be 100% secure; therefore, we do not and cannot ensure or warrant the security of any information you transmit and you do so at your own risk.
4.4 We do not knowingly collect information about anyone under 18 years of age.
4.5 If you register with us, you will be asked to provide an account user name and password as part of our security procedures. You must treat such information as confidential and you must not disclose it to any third party.
5. Your rights
5.1 In accordance with applicable law, users of our Website have the right to:
- access to the personal data that we hold about you;
- request that we correct, amend or update your personal data that we hold about you;
- request that we erase your personal data that we hold about you;
- request that we transfer any data that we hold about you to another company;
- request that we limit the ways in which we use or sell personal data that we hold about you;
- request a copy of our automated processing activities if you believe that the data we collect is being processed unlawfully; and
- request that we stop using your information for marketing purposes and, in certain circumstances, that we stop using your personal data altogether.
5.3 If you wish to exercise these rights, please Contact Us.
6. Contacting us
If you have any questions about the Website or this Privacy Policy, please contact us using the form on the Contact Us page of our Website and our customer services team will be happy to assist you.
Thank you for visiting our Website.
Privacy Policy last updated March 16, 2020.
We reserve the right, from time to time, to change this Privacy Policy any changes to this Privacy Policy will be posted on this page. We encourage you to periodically refer to this Privacy Policy to keep current on our most recent changes.